States items in stock will be shipped that day if ordered before 2pm (did that) informed them the next day the item hadn't been shipped, person replying had no reason as to why it was sent and it should be picked up by courier that afternoon, next day I email as no change in tracking, Friday afternoon the item is finally collected. So much for the claims of sending item off if paid for by 2pm and so much for the two times they ship a day claim on their website. Guess my order was just the exception..... no reply to my last email, not great customer service.
Good guys who know their stuff. Good contact and communication on online orders. Always best to buy local.
It is not my first time ordering with them, great customer service as usual. The products arrived in great condition and the service is beyond expectations, even during these tough Covid times. Great experience all around.
Best place to get Photography and cinema gears in New Zealand. The team has always been supportive and offers competitive price! Remembering one time ordering a Eos R5 and the shipment has been delayed and the borrowed me a rental unit until my camera arrived. Bravo is the word for Photogear!
I am a photographer in Tonga and i have been ordering my gear from this place over a year now. They have been very responsive with emails, providing Invoices when needed and just very friendly over the emails. I have never used a store with such excellent customer service online. An employee with the name of Joshua Siu have been outstanding with his customer service providing assistance with my purchase over $7k NZD now. I am very satisfied and will continue to work with them
TLDR: Estimated Shipping Timeline listed on their website listing are incorrect. They are claiming "Supplier delays" I ordered a lens on sale on April 23rd. It was listed as 1-3 days estimated delivery... I still haven't received it (as of May 6th). I've been emailing constantly for updates, only being informed that the "Supplier has not fulfilled the order", and they haven't given me an estimated date. It's disappointing that they haven't offered much assurance that they are doing anything to get the product to me. This is not new either. Photogear have been lacking stock in store and online, and their estimated delivery dates are never accurate. Last time I ordered from them it took a month for delivery. Air on the side of caution when ordering online as it will be likely that you will be waiting a month or more for a 1-3 day delivery...
Great service. Photogear fixed a camera I bought that had faulted, they went above and beyond and had another part of the camera totally replaced at no cost to me! I also ordered an Aputure light and the turnaround time was ultra quick. They have been great for well over a year now and I'll continue to shop with them. Thanks heaps guys! :)
This shop is located in New Zealand. Prices are shown in NZD.
Provides telephone support. See shop web site for information.photogear.co.nz
Full company name: Wave Images Ltd
Company registration number: 1623137