Ratings older than 1 year are not included in the average rating.
The New Plymouth store has terrible customer service. I have been on multiple occasions when the shop has been empty and had no one come and help or offer any assistance. On 2 separate occasions I have given them 10 minutes to help then have gone to the Rockshop down the road and had good service and better products. Lost out on over $3,000 worth of sales. Great job Musicworks New Plymouth!