Bivouac Outdoor

I bought a Osprey transporter pack. When it arrived I found some scratches and dust on it, zips were half opened and ties were stretched. That indicated it was a displayed item. I wrote my little disappointment to them on the product review but they just ignored and no one has contacted me at all. They don't understand what it's like to receive a semi-used like item when you shop a bland new staff. I used their discount offer but the other shop had even better price than bivouac's, they just didn't have the colour I wanted. After this experience I thought I should have gone to the other shop. Disappointed..