We have purchased from LookAt a few times, because of the cheap prices. Some items have taken ages to arrive and it has been difficult to chase them up, because of a lack of contact details.
After having our printer serviced, we found that the cartridges we purchased from them are faulty. We finally received a reply from them stating that they will not replace the items because the purchase was too long ago. After kicking up a stink, including writing a bad review, they forwarded us to importer who did replace the items.
Phone support would go a long way to improving their customer service.