I placed a order more than a week ago and have been emailing and leaving voice messages to follow up and I have had no response from them what so ever. I am now going to take to every social media platform there is until i get a refund or my product delivered. this is absolutely shocking service and I DO NOT RECOMMEND THEM TO ANYONE. I ordered this toner for our covid vaccination center - this is required urgently and I cannot even get a response from lookAT.
Made an online purchase which normally automatically generates a return email describing your transaction and receipt. This never happened. Tried to email and phone but they ignore you. Be very careful before you make a purchase. Good luck you'll need it.
Don't buy from Lookat. The 1st email you will receive from them after placing an order refers to new customers as "Fresh Meat" and then the 2nd email you will receive says they cannot supply your item and then you have to chase to try get a refund
I Bought Ram on CreditCard. No Communication. I go and check out my order to find it is "Refunded" with no reason and no call/email nothing. An e-commerce store should not transact if it does not have stock. And if there is no stock, talk to the customer and ask how they want to proceed. Also happened on trademe. Is this the new norm? What has the world come to???
We have purchased from LookAt a few times, because of the cheap prices. Some items have taken ages to arrive and it has been difficult to chase them up, because of a lack of contact details. After having our printer serviced, we found that the cartridges we purchased from them are faulty. We finally received a reply from them stating that they will not replace the items because the purchase was too long ago. After kicking up a stink, including writing a bad review, they forwarded us to importer who did replace the items. Phone support would go a long way to improving their customer service.
It's been a week, was promised next day delivery, still hasn't arrived. This is starting to get annoying as I paid over $50 for this item.
Amazing service, prices and delivery was free as my order was over $40, Highly recommend and they're a NZ based/owned company, can't believe I only just found out about them! AAA+++
This shop is located in New Zealand. Prices are shown in NZD.
Full company name: Lookat Limited
Company registration number: 2439284