There is one thing good about godfreys, they sell their machines very efficiatly , quickly and trap their cuztomers with their skills. But when they sell the machines , they have poor after sales service. When it comes to repairs, they can take 2 weeks to check macbhine, 3 weeks or maybe if you lucky they resolve your problems within a day also. Its all upto the CSR , how quickly he want to resolve the problem.
I have given my machine for repair today and the problem is only the flow indicator and doesnt sprey from top. which they changed in 20 to 30 minutes when the probloem occured few months back.
I have been tired to going back their , requuesting to repair fast but lets see how long these people take. Their use to be good people before who use to understand the problems of their customers.
I had a bad experience with me in the past. The repair booked one day, Godfreys didnt look at my machine for 12 days and then i reminded them. This is what i found, they said they gave writtenoff machine to me. he was trying to point fingure on me and saying that machine is out of warrenty and write off, where did i get that machine from. All my calls are recorded and he said many wrong things to me which godfreys apologised later. I was rather asking them to check their cameras but they failed.
My machine was recently replaced when they were claiming it is a writeoff machine. The guy Gerath is very helpful and he dealt with my case very quickly and efficiently.
He tries to help me but he cant do much becuase he is also bounded by the rules of godfreys and bad system.
They replaced machine 20 days and said we have covered the machine under warrenty.
Again flow indicator broke. I went to the guy in westgate , other godfrey store and he said the machine is still out of warrenty. but they have their managers approval that its in warrenty. due to which I cant directly talk to bissell because of their internal problems inn their systems.
Yesterday the guy from godfreys told that they dont have any manager at all in manukau store.
I suggest as a customer, Hire a manager who can deal with problems . When ild manager Manish , steven use to be their in the store , i never had any issues.
All what i am preying is that my remaining warrenty 3 months finishes and i say goodbye to godfreys in the future.
Lets see how long they take to resolve my 20 mins flow indicator problem.