I read about these guy in another blog, people said they were offered fixes but KG never came through. I took the information with a grain of salt.
However unfortunately their reputation precedes them.
In my instance I ordered the night before, I rang before 9am next day, I was told supplier has stock and it would ship directly and they would get onto it without delay.
So I paid within 5min.
Later that day they advise that it would be 9 days before delivery and offered refund.
I accepted refund, but heard nothing.
I rang, they offered 2 free games to stick with them, I enquired further, and delivery time pushed out to 16 days.
I had to push to get my refund done the same day, they said they had not received my email and that the boss had to process the refund, I advised them to check their emails, and get it done!
They did get it processed that same day, but only because I pushed them. Hence 2 stars.