I'd not used ExtremePC before and I found their pricing was quite reasonable and their communications were excellent after I queried their stock levels.
I read a previous review about fast delivery and was excited to receive my order asap. However, as I was a new customer I was required to email a screenshot of the bank transaction. This took a very long time to appear in my account and the order was delayed taking one week to arrive to me in Wellington (to be fair, one of those days was a public holiday but that's moot).
Anyway, besides the frustrating extra step in first time ordering (new customer), I found them pretty good and very snappy in communications. I've advised them they should have a notification of the requirement of a transaction screenshot BEFORE the final order is placed, thus managing customer expectations.
Bought some parts for my new PC they were extremely helpful and helped me get the right components and that they were compatible.
I would definitely recommend and will be going back there if I need any other components.
website is not always up to date. especially stock availability. I have purchased few times. I have no problem when they have the product I want in stock. but if they don't have the product I want in stock, they make different excuses, then the website still show the product was in stock even after few days, called to see if they have refilled the stock, but turned up they have failed to update the stock status. They tried to sell me a product they call "brand new but box opened", sounds a bit dodge. Overall, acceptable.
I have recently built a gaming PC from the parts I purchased from ExtremePC. I have taken 2 months and half after building my PC in order to write a fair review on this retailer.
I was pleasantly surprised by the staff at ExtremePC. My powersupply (brand new and sealed) that was purchased from ExtremePC was faulty upon installation, after reporting the issue they offered to test all the parts on my PC and replaced the PSU with a new one.
later on I had multiple enquiries about my GPU. upon reporting my concerns I was offered to receive a full refund on the GPU which I declined as I had received a really good price on the GPU.
I was given the best price compared to all retailers selling the same product at the time.
I have no complaints regarding my dealings with ExtremePC and would recommend them to anyone.
they do tend to have stock issues (where a product is in stock online but after ordering they call you and let you know it is actually out of stock) though but calling and confirming is an easy fix to that issue hence I did not take away any stars.
shopped here a number of times and have always found them to be helpful.
I recently needed a ssd replaced urgently. I didn't bother phoning them first and I had looked at their website previously to choose an appropriate replacement ssd, great service and price