In May 2019, I purchased a high-end computer (~$10,000) for work and personal use. After waiting for almost one month, the computer was allegedly dropped and damaged by the freight company. I said allegedly because, until today, I have never received any evidence that the computer was dropped or even built.
I asked for a full refund as my trust in this company to rebuild a new computer dropped to zero, especially considering the lack of evidence I asked them to provide. I thought that I would rather get the computer built by a more reliable and trustworthy company.
After a few answered emails, finally, the director formally accepted to provide a full refund. They even paid around 10% of it. However, after many emails, unrealistic excuses and broken written agreements, it started to be clear to me that they were just stalling time.
I tried to get this solved amicably many times. Unfortunately, it was just a waste of time. So, after many warnings (stating that I would be forced to escalate it), many excuses and even breaching a formal signed repayment agreement, I finally reported them to the NZ Commerce Commission and Dispute Tribunal. On the day of the Dispute Tribunal hearing, they did not even show up.
After the Dispute Tribunal analysed all the evidence we provided and considered the lack of evidence they did not provide, they ordered Skunkworx to pay for the refund, interests, and damages (Oct 2019).
Also, it appears I am not the only one getting a similar treatment (ref. the other one-star reviews).
PriceSpy has received all the evidence they have requested about this review.
This is not the kind of experience a consumer wants to go through especially when purchasing an expensive item from an online vendor.
After almost 6 months since I paid for the computer and a Dispute Tribunal order, I am still waiting for my refund and therefore still unable to purchase a new computer.
This will most likely involve the Regional Court Collection Service.
Update: Skunkworx ignored the court order to pay the refund, interest, and damages by the 10th of November. Therefore, it will be further escalated.
Update2: The Court Bailiff could not find Skunkworx. There is not a Skunkworx shop or company at the addressed declared. There is enough evidence to start a criminal investigation. This is fraud. Please note that Priceme has removed them because of the number of complaints:
The NZ Serious Fraud Office has been notified,
#Skunkworx is incorrect for the following reasons:
1. The parts that I have ordered from them and used by them to build the machine were allegedly damaged (water damage) by the freight company. It took them one month to build the machine. How did they manage to have it replaced on the same day when the computer was damaged (I asked for the full refund on the same day)? Again, no evidence was provided to support their claim (e.g. pictures of the system damaged, tracking number, insurance claim number, etc).
2. If they had a replacement ready to be delivered why did they formally accept to refund me? Why did they pay around 10% of it and then stopped after breaching our written agreement?
I rest my case.