Waste of your time & money to purchase from Dicksmith, If you read this do not purchase from www.dicksmith.co.nz . Customer service is appalling and they will avoid your requests for a refund, regardless of the fact they failed to meet the shipping estimations they set, which are already incredibly lenient, stating 5-10 business days. I purchased an $879 blue pixel 2 phone alongside having to pay $11 for shipping on the 28th February. I only recieved it today, 19th March, thats 20 days after purchase, and they only had to ship from Australia to a non rural address in Wellington. The package was dumped in my letter box, they hadn't knocked on my door or asked for signature. Yet they stated on there website they had delivered the phone a day earlier on the 18th March and had recieved a signature and were authorised to leave. The $879 phone came wrapped in a plastic shipping container littered with holes and smalls cut all over and had no bubble wrap inside to protect the item. Dicksmith along with the postage and shipping providers they use all of 1 star ratings and similar poor reviews like mine. Don't make the mistake I did and purchase anything from them. They don't deserve your money and don't even offer competitive prices or free shipping, at the same time I purchased my phone I also purchased a phone case for it from the uk. I did not pay for fast shipping for the phone case yet I recieved the phone case on the 8th March. That is 11 days quicker than my phone arrived and 14 234 kilometers travelled by that the uk parcel has travel to arrive, yet it will still arrive faster than the slack at dicksmith.