1.7 of 5 stars

Sorted by date
13/06/2019
Edited 14/06/2019
M
Mark(1 review)
NO STARS! DO NOT USE DICK SMITH aka KOGAN! Appalling service and cheap, crap goods which they evade their consumer responsibilities on and just send endless emails skirting the issue. AVOID AND SAVE YOURSELF $$$$ AND HEADACHES! I would never had ordered my phone from them if I'd read PriceSpy first. Countless negative reviews reflect exactly what I am experiencing right now. Please, please take your money elsewhere!
21/05/2019
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Ian(2 reviews)
Avoid this dodgy internet-only version of Dick Smith at all costs. I asked what model of a particular phone they were selling and they came back telling me that the brand was the actual model. I informed them that they were incorrect, and there were multiple models so which one would I receive. Their response: "Our product specialists have advised they are unable to confirm the model number you will receive as the stock is a mix." In other words, you may get the nastiest model of a phone that matches, and they don't give a damn about the customer. Add to this extortionate shipping charges, slow helpdesk support and no easy way to return faulty items. And they have the nerve to say "don't pay XXX elsewhere", when they can't even tell you what you'll receive! Avoid Dick Smith at all costs.
09/05/2019
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Ian watts(1 review)
DO NOT EVER BUY ANYTHING FROM THIS COMPANY THEIR WARRANTY AND REPAIR SERVICE ARE NOTHING SHORT OF DISGUSTING I BOUGHT TWO REFURBISHED PHONES BOTH DIED WITHIN ONE MONTH I THEN SPENT LONGER TRYING TO GET THE REPLACEMENT I HAVE SENT OVER 40 EMAILS ONLY EVERY GETTING AN ANSWER THE NEXT BUSINESS DAY YOU CAN'T CALL ANYONE AT THIS POINT AT 6 WEEKS I AM STILL WAITING ON THE SECOND PHONE. DO NOT BUT ANYTHING FROM THIS COMPANY
20/04/2019
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Klonoa(1 review)
I received my fan cooler and it was broken with a massive crack in it and customer service was slow and wasting my time with silly questions
10/04/2019
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warrenjk(1 review)
I bought a Fitbit with NFC from them, but was sent one without. After countless automated emails they said they'd take it back, but only offer a 6-month credit which I certainly don't want. Don't buy from DS if you think there is any chance of a dispute. There is nobody to call or email - their customer service is entirely missing.
10/04/2019
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sungeunbae(1 review)
I bought a refurbished iPhone 7 (AB grade) from DSE. It took about 10 days to arrive from Australia, which wasn't super-fast, but within my patience level. The phone, even if they said AB grade (possibly with scratches and marks), looked almost new (very minimal scratch at a corner, easily invisible once inside a case) and the battery is 90% of design capacity. I'm very happy with the purchase. I can see some complaints about the service and support, and I hope I don't need to contact the service!
09/04/2019
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John Rothery (Tauranga)(1 review)
Had I looked at these reviews before ordering I may not have ordered at all, but I am glad that I did. I ordered a Bose Comfort set of headphones and saved myself over a $100 minimum in the process, compared to any alternative sources. The ordering and tracking was flawless throughout. Meanwhile the headphones are as good as all the reviews promised. I am very happy. So why only 4 stars and not 5? I live in an area where I am happy to have packages left in the mail box at the end of the drive. Not every one is so fortunate. I would happily pay the additional cost to have to sign for the package. Why not give customers the option? So if you are in any doubt that your package may walk before you get to it then you will probably prefer to shop elsewhere.
27/03/2019
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lorelei(1 review)
Dicksmith is a front for an Australian company named Kogan, I should've done some research before purchasing a phone from them in a rush. They are slow to reply to emails and use a very dodgy & the slowest mail carrier ever, Omniparcel (no contact number listed). My $700 phone came in a box inside vinyl package with no bubble wrap or any protection. Lord knows what bumps and grinds my phone's been subjected to on its way. By the way, the $19 shipping they charged me took 10 days AND my parcel was just left tossed into a letterbox on a busy street?!? It could've been easily snatched??! There was no marked value on the package so I didn't have to pay GST, which I guess is good (for me lol) but bit shady for a big company. Would not recommend. I pray that nothing goes wrong with my phone, as I can only imagine trying to get through to their customer services.
26/03/2019
logantauranga(20 reviews)
$15 shipping cost for a keyboard? They're basically adding $7-8 profit by hiding it in the shipping fee.
20/03/2019
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kesh(1 review)
Terrible service. Its been 3 weeks, I ordered 2 fitness watches around NZ 260 in value, 3 weeks later, I am still waiting. No idea where my order is! Stay away from these jokers
19/03/2019
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Jack(1 review)
Waste of your time & money to purchase from Dicksmith, If you read this do not purchase from www.dicksmith.co.nz . Customer service is appalling and they will avoid your requests for a refund, regardless of the fact they failed to meet the shipping estimations they set, which are already incredibly lenient, stating 5-10 business days. I purchased an $879 blue pixel 2 phone alongside having to pay $11 for shipping on the 28th February. I only recieved it today, 19th March, thats 20 days after purchase, and they only had to ship from Australia to a non rural address in Wellington. The package was dumped in my letter box, they hadn't knocked on my door or asked for signature. Yet they stated on there website they had delivered the phone a day earlier on the 18th March and had recieved a signature and were authorised to leave. The $879 phone came wrapped in a plastic shipping container littered with holes and smalls cut all over and had no bubble wrap inside to protect the item. Dicksmith along with the postage and shipping providers they use all of 1 star ratings and similar poor reviews like mine. Don't make the mistake I did and purchase anything from them. They don't deserve your money and don't even offer competitive prices or free shipping, at the same time I purchased my phone I also purchased a phone case for it from the uk. I did not pay for fast shipping for the phone case yet I recieved the phone case on the 8th March. That is 11 days quicker than my phone arrived and 14 234 kilometers travelled by that the uk parcel has travel to arrive, yet it will still arrive faster than the slack at dicksmith.
12/03/2019
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Andrew(1 review)
Don't waste your time or money! Stay away from dick smith (kogan) Would give 0 stars if I could! - Dick Smith or Kogan do not have a contact phone number if you want to talk to someone about your order - They take days to reply to queries on email and even then.... they don't answer your concerns - they just reply with generic nonsense which can be found on their website - They use the slowest courier partners in the world (Omniparcel) who.... surprise surprise have no contact details - No option to upgrade the courier service for guaranteed delivery Seriously.... find a business who actually pride themselves in customer service and one who can guarantee delivery! Will never buy anything from this pathetic attempt at resurrecting what used to be a household name. Word of mouth goes a long way.
12/03/2019
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Vaibhav(1 review)
Absolutely pathetic customer service. The Delivery times are so unrealistic - in today's world which e-commerce business takes 20 days to deliver a product once it has been dispatched. During those 20 days there is NO clarity on where and what the parcel is doing. DONT ever buy from them.
23/01/2019
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Diana(1 review)
I bought a Xiaomi Xiaowa E20 Robot Vacuum Cleaner. I nearly didn't buy it because of the reviews on here. But the price was so much better than NZ based suppliers. I ordered it on a Thursday in January 2019,and it arrived the following Tuesday on good condition. I am very happy with my purchase.
21/01/2019
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Chris(1 review)
I bought a phone from Dick Smith. I will never ever buy anything from them again. Full of excuses then wanted to charge me to fix it. Terrible! Never ever again!
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