The Brand Outlet

Goods took a week and a half to arrive because of a courier problem (New Zealand Couriers). Asked for a refund and cancel while it was lost, nope not getting a refund, you have to wait for it to arrive. After I bought (and received) the item from another company it finally arrived from the Brand Outlet. They offered me a refund if I paid to return the goods. No thanks, and no thinks in future.

Fake perfume. Says you can’t return the perfume of the plastic has been taken off the box. But once you open it is when you see it’s fake. Literally had black dust floating in it and was completely the wrong colour

This business is a scam. They state that their food boxes are ready and available to ship but once you place an order shipping takes up to 10 days to arrive. This affects VULNERABLE New Zealanders people are starving and you guys are scamming them. Shame on you! This company needs to be shut down!

They dispatched 1 item 4 days after I placed order. And only after I bombarded them with emails. And I live 3 hours drive away from Hawkes Bay. 6 days to deliver from the time I ordered. The stock list is mediocre. You get your cheap Warehouse fragrances. But not many more. They tend to sell the better fragrances at retail price. Which is a joke! I usually buy fragrances from PerfumeNZ.co.nz (dispatch same or next day) delivered 2 days after ordering. I recommend buying fragrances at PerfumeNZ.co.nz Better prices, better inventory and SUPER FAST delivery.

They sent a harvest box on monday, by wednesday the courier had “lost” it and for the next 2 days I contacted them multiple times for some help as the food items were urgent for people in isolation. They were not responding by email so we contacted them on facebook. They deleted our comment because it reflected bad on the business. They finally sent an email and said they were too busy to respond. We are awaiting a refund. Terrible customer service