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Why BecexTech has been removed/greyed out from PriceSpy


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#1

Gino_Cheng1212
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Posted 11 September 2017 - 02:06 PM

I noticed yesterday that the online store BecexTech has been greyed/removed out on all the gear that I was looking at, mainly Cameras and lenses. I've bought from them a lot of times mainly because their prices are so good compared to other stores and nothing has gone wrong.

 

So just wondering if anyone knows why they've been left out on a lot of products on PriceSpy.

 

 



#2

LinuxUser
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Posted 11 September 2017 - 02:19 PM

They haven't been "left out" at all. They're simply no longer a "featured store". There's a few possible reasons for that, but most likely is because of them choosing to no longer be so.


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#3

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Posted 11 September 2017 - 02:22 PM

oh right, thanks for the info! Yeah their prices are still available but you just cant click the link to item anymore even though its still available in the online store. 

 

I was also skeptical since their rating is 3/10 and that half their reviews are under investigation :/

 

However I feel like Ill still be buying stuff from them anyway ><



#4

djotter
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Posted 11 September 2017 - 03:10 PM

Going by the reviews, I think you have been more lucky than to have had great service from them. :-)


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#5

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Posted 11 September 2017 - 04:20 PM

oh right, thanks for the info! Yeah their prices are still available but you just cant click the link to item anymore even though its still available in the online store. 

 

I was also skeptical since their rating is 3/10 and that half their reviews are under investigation :/

 

However I feel like Ill still be buying stuff from them anyway ><

 

It is possible that their featured status was revoked because of their poor reviews with a lot more hidden, but I don't think it is likely – however I don't actually know.

 

Going by the reviews, I think you have been more lucky than to have had great service from them. :-)

 

I mostly agree, although I will note a few things:

  1. Many of the problems that reviews mention are issues with getting faulty or second-hand products, generally phones. Some products are more prone to this than others.
  2. Another big issue in the reviews is with the fact that they're based overseas, and many items are sent from China.
  3. The biggest issue for any store is how faulty products are handled. And they do very badly here going by the reviews, but it is only relevant if something needs repairing.
  4. Another issue is communication.

If you're buying something that doesn't fail on point 1, and you don't have an issue with point 2, then you'll probably have a reasonable experience as points 3 and 4 won't come into it.


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I may occasionally give advice regarding (consumer) law, but it is only my opinion based on my reading – I am not a lawyer.

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#6

lvmarv
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Posted 11 September 2017 - 05:03 PM

Good job being diplomatic and sitting on the fence, Linux. I personally don't have to be objective about them at all, and have no problem saying that I would never consider buying anything from them.


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#7

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Posted 11 September 2017 - 06:35 PM

Well, I personally won't buy from them either – or anyone else with a dubious reputation for that matter, as I prefer spending a little more and knowing things will go well. But there can be reasons other than just "lucky" why someone might have things go OK.


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I may occasionally give advice regarding (consumer) law, but it is only my opinion based on my reading – I am not a lawyer.

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#8

BecexTechconz
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Posted 13 September 2017 - 11:27 PM

I noticed yesterday that the online store BecexTech has been greyed/removed out on all the gear that I was looking at, mainly Cameras and lenses. I've bought from them a lot of times mainly because their prices are so good compared to other stores and nothing has gone wrong.

 

So just wondering if anyone knows why they've been left out on a lot of products on PriceSpy.

 

Hi Gino_Cheng1212
 
Sam here from BXT. I noticed that you bought 2 items from us in 2016 and 2017. I do thank you for your trust and continued support :)
 
In a nutshell, due to disagreement over the terms, and some other reasons, we have decided to rescind our "featured" status indefinitely or until we resolve the issue. Our senior supervisor, Handy will occasionally attend this thread if needed to reach out some buyers. Of course, we are still around and 100% online.
 
In fact, we will be channeling our excess marketing budget to another marketing channel, SEO, improving customer service, etc
 
As always, you can reach us out at info@becextech.co.nz or via our helpdesk http://support.becex...nz/helpdesk.htm
 
All the best
 
p.s: Our rating was 8.22 (dated 7-9-2017) 
 
Cheers
Sam

Edited by BecexTechconz, 14 September 2017 - 01:42 AM.


#9

djotter
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Posted 14 September 2017 - 03:57 PM

Obvious photoshop is obvious.

 

Image has:

Review count at 271, currently it is 131.

Reviews in the last few days, currently is has no reviews in the last three months.

Reviews that no longer exist.

 

Or maybe the last 3 months of thier reviews have been removed?


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#10

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Posted 14 September 2017 - 06:25 PM

Besides that, an inflated rating like that is utterly useless. If reviews have been removed, they've been removed for good reason – which makes the new rating more correct.


Recommended Power Supplies Recommended review sites Why stores shouldn't be removed RAM voltage

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I may occasionally give advice regarding (consumer) law, but it is only my opinion based on my reading – I am not a lawyer.

Romans 3:23; 6:23; 5:8; 10:9-10,13


#11

TomSahz
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Posted 14 September 2017 - 07:36 PM

Yeah the review page speaks for itself, I'd stay well clear.


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#12

jeidamani
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Posted 28 September 2017 - 02:44 PM

I bought a phone from these guys.

Delivered at the advised timeframe. Item was in brand new condition without any faults.

I had no problems regarding their service, and had no reason to call them for anything 

 

I know its only one purchase, but it was a positive one so thanks BXT :)


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#13

alanw
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Posted 03 October 2017 - 07:17 PM

I bought an iPhone 5S from them and it has just been a nightmare.  Goes for a day or two and then dies again.  Months pass trying to get it fixed.   I just want my money back and would never buy from them again.

 

Unfortunately the number of reviews withdrawn suggests an active program of posting fake supportive reviews.


Edited by alanw, 03 October 2017 - 07:19 PM.


#14

Handy
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Posted 04 October 2017 - 09:35 PM

Obvious photoshop is obvious.

 

Image has:

Review count at 271, currently it is 131.

Reviews in the last few days, currently is has no reviews in the last three months.

Reviews that no longer exist.

 

Or maybe the last 3 months of thier reviews have been removed?

 

Hi Djotter 
 
Handy here from BXT.  It was not photoshopped or anything, however, it was just the fact that our rating was 8.22 (dated 7-9-2017) . The feedback was part of the terms disagreement that Sam talked above.
 
It's entirely up to you if you wish to believe this or not though
 
All the best
 
Regards
Handy

I bought an iPhone 5S from them and it has just been a nightmare.  Goes for a day or two and then dies again.  Months pass trying to get it fixed.   I just want my money back and would never buy from them again.

 

Unfortunately the number of reviews withdrawn suggests an active program of posting fake supportive reviews.

 

Hi Alanw
 
Thank you for sharing your experience.
 
My name is Handy and I will be an official BXT representative in this discussion. 
can understand your predicament and would ask an opportunity to review this case and provide an appropriate solution to accommodate your request.
 
Please let me know your order number or e-mail me on info@becextech.co.nz with my name on the subject.
 
Regards
Handy

I bought a phone from these guys.

Delivered at the advised timeframe. Item was in brand new condition without any faults.

I had no problems regarding their service, and had no reason to call them for anything 

 

I know its only one purchase, but it was a positive one so thanks BXT :)

 
Hi Jeidamani 
 

Handy is here mate.

 

Thanks a lot for the positive word, I greatly appreciate it.

 

If you ever need anything, feel free to flick me or our team and we will be more than happy to assist you

 
 
Regards
Handy

Edited by Handy, 04 October 2017 - 09:36 PM.


#15

alexbuyn
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Posted 05 October 2017 - 05:01 AM

I'm having a problem with BecexTech for a year now. The phone I bought had a cracked body at the beginning, then they sent me another one with intermittent microphone problem. I made a video showing phone is not recording anything. Sent the phone back. On arrival phone worked for them (could happen) and I got back 2 phones - one with the cracked body and screen problems and another one with touch not working.

Becextech was refusing to refund me - they never do actually, so beware. The best you could get is a store credit.

Now those 2 phones are with them again, after a year I still dont have a phone!

And they want to charge me NZ65 because for some reason one of the phones works again!

 

hey Handy could you please review the case? 6RJTWQWFY8 Thanks!


Edited by alexbuyn, 05 October 2017 - 05:24 AM.


#16

Handy
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Posted 06 October 2017 - 08:56 PM

I'm having a problem with BecexTech for a year now. The phone I bought had a cracked body at the beginning, then they sent me another one with intermittent microphone problem. I made a video showing phone is not recording anything. Sent the phone back. On arrival phone worked for them (could happen) and I got back 2 phones - one with the cracked body and screen problems and another one with touch not working.

Becextech was refusing to refund me - they never do actually, so beware. The best you could get is a store credit.

Now those 2 phones are with them again, after a year I still dont have a phone!

And they want to charge me NZ65 because for some reason one of the phones works again!

 

hey Handy could you please review the case? 6RJTWQWFY8 Thanks!

 

Hi Alexbuyn
 
Thank you for sharing your experience and the ticket #
 
I am terribly disappointed that your purchase experience was not pleasant. Clearly, this is not what you or we had envisioned for your overall experience. 
 
I will look into this and get back to you with the remedy. Please allow 1 - 2 business days.
 
Thank you for your patience.
 
Regards
Handy


#17

Handy
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Posted 10 October 2017 - 10:09 PM

I'm having a problem with BecexTech for a year now. The phone I bought had a cracked body at the beginning, then they sent me another one with intermittent microphone problem. I made a video showing phone is not recording anything. Sent the phone back. On arrival phone worked for them (could happen) and I got back 2 phones - one with the cracked body and screen problems and another one with touch not working.

Becextech was refusing to refund me - they never do actually, so beware. The best you could get is a store credit.

Now those 2 phones are with them again, after a year I still dont have a phone!

And they want to charge me NZ65 because for some reason one of the phones works again!

 

hey Handy could you please review the case? 6RJTWQWFY8 Thanks!

 

 

Hi Alexbuyn
 
Thank you for waiting.
 
I have reviewed your case and found if our repairer was unable to duplicate the phone issue. The video evidence is as follow:
Video removed by admin, see reason below.
 
The most possible reason is that the issue may be intermittent, but until the phone demonstrated the issue, i'm unable to confirm if it's the case.
 
Nonetheless, I will waive the admin fee $65 as a good gesture and provide the store credit for you as discussed.
 
Your case manager, Galang will update this through the BNSS.
 
Regards
Handy

Edited by johanneshenrysson, 11 October 2017 - 07:59 PM.
Video removed as it included IMEI number, which should be considered personal data. Disclosure of personal data is not allowed according to our rules. https://pricespy.co.nz/info.php?t=about_member_rules





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