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Becextech serious problems - stay clear


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#1

stan_doc
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Posted 07 March 2017 - 11:43 AM

Hi - thought I would share my horrendous experience with Becextech.  Having ordered (stupid me) 4 phones from them before with no problem, I ordered a Sony Xperia Z3 last month.  It worked fine, but within a few days of opening the box, I noticed a small crack in the rear glass which quickly turned into a large network of cracks.  It had had no use at all since I hadn't got around to setting it up with the correct accounts and apps,

 

They refused to help at all, saying the warranty wouldn't apply here.  Obviously I hadn't dropped or knocked the phone and I imagine the crack was already there when I opened it but didn't notice.

 

If I bought this phone from a local (NZ) shop I bet they'd take it back no problems but Becextech have completely refused.  I get the impression they are selling dud, secondhand phones to an unsuspecting NZ and Australian public.

 

Anyway, I'll fix it myself but will likely be left with a phone that isn't properly waterproof. I just thought I should add my experience to what appears to be an ever-increasing amount of dirt on this crappy company.

 

I wish I had viewed this forum before buying!  But why does Pricespy allow all of these reviews from users with just one review ie looks very suspicious that somebody is loading up lots of great reviews to hide all the really bad reviews of Becextech.



#2

stan_doc
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Posted 07 March 2017 - 01:41 PM

Wow that's quick - Becextech emailing me already with an offer to try to resolve this if only I take down any adverse reviews here.  I have to say good on them for trying, but I am really not keen to send the phone back to them as my trust in them is now not great, having received what I believe to be a defective phone and then told by them bad luck can't help.  In addition, I don't wish to be without a phone while they decide if they're going to fix it, replace it, or just post it back to me unrepaired.


Edited by stan_doc, 07 March 2017 - 01:51 PM.


#3

LinuxUser
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Posted 07 March 2017 - 03:11 PM

...

 

I wish I had viewed this forum before buying!  But why does Pricespy allow all of these reviews from users with just one review ie looks very suspicious that somebody is loading up lots of great reviews to hide all the really bad reviews of Becextech.

 

There must be proof that the reviews are fake before they can be removed, unless they break the rules in other ways.

 

Wow that's quick - Becextech emailing me already with an offer to try to resolve this if only I take down any adverse reviews here.  I have to say good on them for trying, but I am really not keen to send the phone back to them as my trust in them is now not great, having received what I believe to be a defective phone and then told by them bad luck can't help.  In addition, I don't wish to be without a phone while they decide if they're going to fix it, replace it, or just post it back to me unrepaired.

 

I'm not surprised. They used to often reply to posts wanting to help whenever there was any issue, and I do believe they often got the problem sorted out too.


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#4

johanneshenrysson
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Posted 07 March 2017 - 08:10 PM

But why does Pricespy allow all of these reviews from users with just one review ie looks very suspicious that somebody is loading up lots of great reviews to hide all the really bad reviews of Becextech.

 

We allow all these positive reviews from users only posting one review for the same reason we allow all these negative reviews from users only posting one review (including you at the moment). Also if we wouldn't allow the first review from a user, it would be quite hard to post a second ;)

 

While we periodically check content etc in reviews, trying to remove those that are in conflict with our rules, we can't just remove a whole lot of reviews without having any kind of proof (as LinuxUser stated above).


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#5

stan_doc
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Posted 08 March 2017 - 11:59 AM

We allow all these positive reviews from users only posting one review for the same reason we allow all these negative reviews from users only posting one review (including you at the moment). Also if we wouldn't allow the first review from a user, it would be quite hard to post a second ;)

 

While we periodically check content etc in reviews, trying to remove those that are in conflict with our rules, we can't just remove a whole lot of reviews without having any kind of proof (as LinuxUser stated above).

Yes that's a fair point. However it really minimises any usefulness that Pricespy's review may have, when they can be so easily flooded with what are obviously fake positive reviews.  You only have to look at Becextech's positive reviews which seem to fly around just after a negative one.  My trust in Pricespy is, consequently, much diminished from now on and will be looking at alternative websites for information.



#6

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Posted 08 March 2017 - 12:22 PM

The thing is, you really have two options: go off the opinions of people you trust, or base it on reviews. Personal experience counts of course, but isn't of any consequence when you haven't bought off someone before. You can't trust a review unless you can trust the person saying it – and as they're unknown you can't trust them either. In other words, to base it off reviews you've got to either look through them and then decide which ones you want to trust, or you base it on the volume of each kind (same as the rating). Obviously the last one doesn't work. If the first one works well, in theory a review site could implement it, but in reality it is almost purely opinion-based.

 

As for "obviously fake positive reviews", would that apply to what you would have posted a few weeks ago? Obviously some people have a good experience with them, because you yourself claim that you bought off them four times without problems. Most reviews that are "obviously fake" are so because of a pre-determined bias of the one claiming that – which is fair enough, but of no use to determining which ones are actually, definitely, provably, fake.


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Recommended Power Supplies Recommended review sites Why stores shouldn't be removed RAM voltage

i5 4670K (stock for now), Asus Z87-C, 12 GB DDR3, integrated graphics, 3x Kingston SSDNow KC380 120 GB (RAID0!), Corsair MX100 128 GB, Spinpoint F3 1TB HDD, DVD writer, all inside a wood case I built, Dell U2412M 24", U2311H 23" IPS and Philips 150B4 15" monitors, Dvorak keyboard, openSUSE Tumbleweed, Windows 8.1 Pro in a VB VM inside Linux

I may occasionally give advice regarding (consumer) law, but it is only my opinion based on my reading – I am not a lawyer.

Romans 3:23; 6:23; 5:8; 10:9-10,13


#7

johanneshenrysson
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Posted 08 March 2017 - 08:59 PM

Yes that's a fair point. However it really minimises any usefulness that Pricespy's review may have, when they can be so easily flooded with what are obviously fake positive reviews.  You only have to look at Becextech's positive reviews which seem to fly around just after a negative one. 

 

As has been debated before, we do a lot of checks to verify if a review seems to be fake or not. As we do have a lot more data than we actually show, we also have tools better suited for verifying, rather than "positive reviews which seem to fly around just after a negative one".

However, if you suspect any review to be false, please report it and we with look into it further.

 

The reviews are there for you to make up your own mind. Though I'm a bit surprised as you yourself wrote that you previously ordered 4 phones from them without any problems. I would assume that you at that point were a happy customer, so why does it sound so strange that the store has some positive reviews?

 

----

 

 

 

Anyway, I'll fix it myself but will likely be left with a phone that isn't properly waterproof.

 

As it's a Sony Xperia, you may be able to send it directly to Sony. Some time ago I had a Z1, where the screen cracked (not due to dropping it, but due to the stress of being bent, while in a pocket*). While Sony refused repairing it under warranty, it was actually quite cheap letting them repair it anyway. Try this page: http://support.sonym...obal-en/repair/

I'm living in Europe, but think that it works pretty much the same way.

 

Just a tip if you want it repaired for a fairly cheap price, while still having it waterproof. For me it was as cheap as buying a "do it yourself"-kit, and far cheaper than letting some 3rd party repair it.

 

* Screen cracking when phone was under stress was not unusual for Z1. Some users reportedly got it fixed for free due to warranty, but not all of them.



#8

stan_doc
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Posted 08 March 2017 - 09:10 PM

Thanks for that - I may try that.




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