ComputerFood Ltd crowned PriceSpy’s Shop of the Year
After what’s been another challenging year for many New Zealand businesses, navigating rising inflation rates (not to mention a global cost of living crisis), it’s time to end the year on a high!
Liisa Matinvesi-Bassett, New Zealand country manager for PriceSpy, says: “To help find the stores that deliver the very best service and experiences to shoppers, our Shop of the Year competition aims to give the power back to PriceSpy users – so they tell us about the stores that have gone above and beyond in exceeding their expectations."
“To submit an entry to our Shop of the Year competition, PriceSpy users need to leave a legitimate review about a store they have purchased from, sharing their overall shopping experience whether it be good and bad."
“These reviews are then read and verified by PriceSpy HQ to decide on the overall winner."
“As well as giving a shout out and nod of recognition to the stores that have worked extra hard this year, the reviews people leave aim to help other shoppers make better, more-informed, clearer purchase decisions in the future."
Peter Elliott, one of the owners, at ComputerFood Ltd, says: “Our entire team are beyond thrilled to win PriceSpy’s Shop of the Year competition."
“As a small business, we sincerely believe our customers are our number one priority and we continually aim to exceed their expectations, wherever possible.”
“Reviews have become increasingly important to our business over the last few years - they offer the best way of receiving feedback to figure out the areas where we are falling behind and where we are achieving – all whilst keeping our focus on customer service and satisfaction", says Peter.
“At the same time, reviews offer our customers reassurance when they are researching and making their purchasing decisions.”
Here’s what PriceSpy users had to say about ComputerFood Ltd
“Thank you. Our order was processed & delivered very quickly & efficiently. Great service at a busy time of year, well done.”
“ComputerFood is an efficient friendly site to use. Their prices are great and their website easy to use. Their delivery service is speedy and efficient. I was not offered any compensation for my review.”
“Easy online access - specific order, easy to find and excellent delivery time.”
“Good prices and good service.”
Peter continues: “To assist our business in engaging with our customers to encourage them to leave a review, we invested in a marketing tool, which has provided extremely positive results."
“Customer service and retail are tough industries to be in, so reviews make us feel that we are doing something right - and that our hard work and focus on our customers is being recognised and appreciated."
“In addition to reviews, we have also recently invested in a new website and operating system, and have worked hard to develop the areas of our business that differentiate us from our competitors – which include customer service and exceeding customer expectations."
“After what’s been a challenging year, this win feels particularly significant to know we are still providing outstanding service to our customers.”
“We would like to say a big thank you to our incredible team, who are customer-focused, dedicated, hardworking and patient. Without their commitment and skills in delivering excellent customer service, we would not have won this award – we are very proud and fortunate to have them", says Peter.
“We’d also like to extend our thanks to our customers for supporting our small, New Zealand-owned business. Through the many challenges faced over the past year, we appreciate your ongoing support and patience."
“We understand writing reviews can be tedious, but they really provide our business with great feedback to enable us to improve our service."
“Finally, we’d like to acknowledge and extend our appreciation to the superb work our courier partners do to get our orders delivered promptly.”
Liisa concludes: “In today’s highly competitive shopping environment, the power of great customer reviews combined with exceptional customer service is vital."
“Through our research* across more than 2500 shop reviews on PriceSpy, the most-important factors to consumers when shopping online, were: customer service; next day delivery/fast delivery; great prices, easy to order and shopping experience. And it’s great to see small businesses, like ComputerFood Ltd are focusing on these key drivers - and are being recognised by their customers for their hard work and efforts."
“The team at ComputerFood Ltd should feel incredibly proud of what they have achieved and on behalf of our business, we’d like to say a big well done."
“At the same time, we’d like to say a huge thank you to the PriceSpy users who have taken the time to leave a review in this year's Shop of the Year competition. Your ongoing support is invaluable and you can feel rest-assured knowing the reviews you leave not only help businesses, but other customers that read them."
Published: 14 December 2022