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Detailed information PriceSpy members have rated IT Direct (8.33)
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  • Perfect
    Purchase
    Very pleased so far. Straightforward and easy to complete order.
  • Perfect
    Great store, great prices, fast delivery.
    7 months ago
  • 2013-04-21 - One year ago. User reviews before this time are not included in the rating.

  • Perfect
    Purchase Delivery
    Excellent
  • Very good
    Purchase Delivery
    Better than shopping live.
  • Excellent
    Very professional. The product I bought was very carefully packed.
    1 year ago
  • Perfect
    easy to trade excellent
    1 year ago
  • Excellent
    Purchase Delivery
    Great price, very competitive, and easy to order. Was a bit hesitant to spend almost two thousand dollars over the internet, but went smoothly. Ordered and paid for on the weekend, item was delivered by courier on the Wednesday morning. Was a bit nervous for two days, as we only received the courier despatch email on the same morning we received the computer. The only thing that would have made this experience even better would have been an email to say the payment had been received and a courier was being arranged either on the Monday or Tuesday to help the nerves!
  • Perfect
    Excellent! Would confidently shop again.
    Fast response & fast delivery! One of the best I've dealt with.
    2 years ago
  • Perfect
    Purchase Delivery
    Would confidently shop again
  • Perfect
    Purchase Delivery
    Very good
  • Excellent
    Bought my graphics card from this store, fast replies regarding stock status and ETA on back-orders
    2 years ago
  • Perfect
    Ordered item on Thursday. Paid same day by internet banking so IT Direct would not see the payment until Friday... item delivered Monday.
    Fantastic service IT Direct...well done...!
    Wouldn't hesitate to use this store again or recommend to others.
    2 years ago
  • Perfect
    Purchase Delivery
    I have not installed the product yet, but have tested the camera's and system as a whole. It works well, and the system is recommended.
  • Perfect
    Purchase Delivery
    No issues of any note, very efficient and great staff. ITD is always good to deal with.
  • Perfect
    Purchase Delivery
    Excellent. I made a mistake and Jas fixed it all up for me, refunding the difference.
  • Perfect
    Purchase
    Excellent
  • Excellent
    Good prices fast response ordered monday received Wednesday morning. Communication could be better.
    3 years ago
  • Excellent
    Lowest price out there. Took one week to receive goods, but IT Direct staff was quick to respond to emails about delivery status
    3 years ago
  • Perfect
    Ordered products on Saturday and delivered before midday on Monday.
    There was a problem with credit card payment which they responded to immediately and resolved within 12 hours.
    3 years ago
  • Very good
    Good prices, decent shipping. Took 3 days to send something to Auckland Central, which is a bit slow but not that bad either.

    8/10.
    3 years ago
  • Excellent
    Purchase Delivery
    Excellent product and professionally delivered by IT Direct - communication and support all as hoped for.
  • Perfect
    Purchase Delivery
    Always a great experience, will be back
  • Decent
    Purchase Delivery
    Shipping took 6 weeks, thought it was a bit long, but i was well informed with fast response, good people to deal with.
  • Just wanted to comment on this order, that it was a special order on a non stocked item for the customer.

  • Perfect
    Purchase
    An excellent shopping experience for this purchase. Products were very cheap and were clearly shipped as soon as the funds were received. The staff member we dealt with was very helpful and polite.
  • Perfect
    Purchase
    Great!
  • Good
    Purchase
    The only problem was slow delivery, which I believe was due to IT Direct's suppliers.
  • Perfect
    Purchase
    Ordered late afternoon Tuesday, recieved the order the next day.
  • Perfect
    Purchase Delivery
    Great service.
  • Perfect
    I use this store all the time for printer paper and inks. I also bought an HP Photosmart C6380 from them. They are always excellent, delivering goods very promptly and as requested.

    They always respond promptly and politely to me (often immediately, even outside hours). This is one of the few places that I routinely recommend.
    4 years ago
  • Excellent
    Purchase
    this company is the best i have dealt with. very prompt to reply emails, shipped straightaway, time from payment to receive product - under 48 hrs! the phillips lcd 244e is also awesome - very very great product and happy customer!
  • Very good
    Purchase Delivery
    Good price, prompt delivery, easy website
  • Perfect
    Purchase Delivery
    Love it! I'll be back again in future.
  • Perfect
    Very friendly emails! Helpful service and correspondance. Goods arrived quickly as expected. Properly packed and all working. Cheers!
    4 years ago
  • Thank you :)
    ITD Team

  • Terrible
    horrible communication!!! The credit card payment wasn't maden in the first time. They just informed me pay by cash. No mention about the refund taking so long(3days).After that mail,I counld reach them by visiting their head office. for 3days they didnt respond my e-mail because of their sister wedding. That's not an excuse!!!! No phone number!!!
    Ever never recommand!!!
    4 years ago
  • Hi, the customer's credit card payment was declined by our payment gateway service provider. We informed the customer about this and requested for them to pay via online banking/direct credit for this reason. We also advised this would save them the credit card surcharge fees making his purchase slightly more cheaper. The credit card payment was refunded immediately but this takes 2-3 business working days for bank clearance as per VISA/Mastercard. This is something that's out of our control. The customer was informed immediately via email that the refund had been processed.

    We do not have a phone number in order for us to be able to provide hot deals to our customers, but we have thousands of positive responses from customers all over New Zealand.

    Having said that we are still happy to try to make you Read moreinto another happy customer, please contact us and we can work something out for you :)

    Kind Regards, ITD Team :-)

  • Excellent
    Purchase
    still haven't received goods
  • Terrible
    POOR SERVICE. STEER CLEAR OF THIS SHOP

    I contacted this store regarding a hard drive which was listed as $233.75 with a comment to e-mail for advice on when stock would become available.

    I was told that stock would be available in approximately two weeks but that I should place an order including payment to secure a back order.

    I was not comfortable paying, when there was no confirmation as to exactly when the stock would become availabe.

    Upon rechecking the site, the link to the hard drive had disappeared. I enquired as to why, and was sent a link, the price had now mysteriously gone up to $347 !!

    On asking for an explanation, I was not given one.

    I would not recommend trusting this store (which has no contactable phone number) with your money.
    4 years ago
  • Hi, each customer email was responded to right away. We do not have a phone number, but we have thousands of positive responses from customers all over New Zealand.

    I really don't see what the issue was here, as prices of components change on a regular basis. If you wanted to purchase the product at the old price you were most welcome to purchase it, but you didn't. Each one of the emails sent were responded to, sometimes within minutes.

    Having said that we are still happy to try to make you into another happy customer, please contact us and we'd happily give you a discount.
    But complaining about price changes over the course of a few weeks is something that's out of our control.
    Kind Regards, ITD Team :-)

  • Perfect
    Super fast delivery, friendly emails. Highly recommend. Good price and website to! :)
    4 years ago
  • Thank you :)
    ITD Team

  • Good
    Good service and rapid shipping. I'm very happy with my monitor purchase. Very hard to browse website, you need to know exactly what you are looking for.
    4 years ago
  • Thank you :)
    ITD Team

  • Very good
    Purchase Delivery
  • Excellent
    Purchase Delivery
  • Thank you :)
    ITD Team

  • Decent
    Purchase Delivery
  • Thank you :)
    ITD Team