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The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in english.

Detailed information PriceSpy members have rated Acquire (8.25)
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  • Excellent
    Great site for business customers, can be more complicated for home users though. My first place for all business purchases.
    1 month ago
  • Excellent
    Awesome service. Ordered and paid at 1pm, and the item was on my doorstep 8am the next morning. Can't ask for better than that!
    My only criticism - it would have been nice to receive a shipment notification, the order status just stayed at "processing". But not a big deal. Cheers!
    8 months ago
  • Perfect
    They honored the low price they advertised and had the hard drives sent the same day (delivered the next day in the south of South Island). The hard drives were brand new (DOM 1 month ago) and work perfectly. Hope for the same level of service in the future.
    8 months ago
  • 2013-08-02 - One year ago. User reviews before this time are not included in the rating.

  • Terrible
    Ordered and paid for some RAM over a week ago, says on their website they have recieved payment and the order status is "Processing", they haven't contacted me to tell me about any problems with the order.
    1 year ago
  • Terrible
    Pathetic company and very horrible customer service. Once you buy from them you are on your own. Whether the product is faulty or you just want to return it due to compatible issues, you can be rest assured that it won't be possible as they will just not respond to your request. They simply don't give a damn. But when you call them the first time to buy something, mind you, they will treat you like a VIP. Everything is prompt and on time. But thats about it once you pay them, they are like fly by night. You will get to hear all sorts of reasons namely the person is out for a meeting, he/she is not at his/her desk. Don't bother to leave a message if asked as you will not get a reply or call back. And email is the easiest form of communication when you specially want to ignore someone. Very disappointed and this is my first and last trade with this disgusting company. Very disappointing.
    1 year ago
  • Hi, your feedback was very hard to read, very dissapointing that you had such a bad experience with us. We would really like to look into this and see what happened as there is always two sides to every story. Please could you get back to us with either an invoice number or your email address so that we can investiage further.
    Thanks

  • Excellent
    Bought two sticks of memory, received first the very next day and was immediately notified that next one will be sent on 22nd. The next stick arrived 26th. If it arrived on the 22nd then I'd give them 10/10. Bargain prices.
    1 year ago
  • Terrible
    Fellow PriceSpyers, I implore you, do not shop at this company.

    I informed Acquire of a faulty MSI motherboard in October 2012. After chasing them up a few times, I was told to contact Intel (who do not support MSI products) myself, which is against the law. When Intel's troubleshooting didn't work, and a few more unanswered emails to Acquire, I finally send it back mid-November since I was sick of it sitting around here, and asked for a refund.

    December rolls around and Acquire agrees to a refund. But I get a new motherboard delivered (!), so I had that one collected by courier on December 21. Beginning to lose hope that I'll ever see my money, I contacted them again on January 14.

    Seventy nine days, twenty two emails, two phone calls and an angry letter later, I finally got my refund. Please heed my warning - no discount is worth this hassle.
    2 years ago ( Updated: 1 year ago )
  • Thank you for your feedback, we at Acquire welcome all feedback whether it be good or bad. Unfortunately not all orders or returns go as planned. We have looked into this specific order but unfortunately the person who was dealing with it at the time is no longer with us so we are unable to get all the details surrounding this.
    Our goal is to present products as supplied by multiple distributors within New Zealand and we work to facilitate the purchasing process between the distributor and the consumer.
    Your feedback has helped us to look at ways to help our people work better for our valued customers. Facts and process's are meaningless when the experience is not as good as it could be and we can only look to improve.

  • Excellent
    Initially found website messy, difficult to find products, but they came up with the best price for the Vantec case I bought and the delivery cost was fair (better if it was free).

    Arrived in a couple of days no problems. Thanks Aquire.
    1 year ago
  • Perfect
    What an amazing service! Called the freephone number, got really clear and honest advice, pointed me to a better price on a better product via their specials, placed the order at 2pm, product arrived at 7am next day. Outstanding! If only they were all this good. Will def be using Acquire again. Thank you :)
    2 years ago
  • Terrible
    Beware of their "Price Bomb" 5 day specials. I purchase a monitor, paid for it and according to their website, I should receive it within a few days. I had to wait nearly two weeks for delivery (paid for the order on Friday, got the monitor delivered Thursday week!). They were very unhelpful and kept forbing me off when I made enquiries.
    2 years ago
  • Timebomb is a clearance section of our website where you really can grab a bargain. As stated in on our Timebomb page, orders can take up to 10 working days...this is because we process thousands of Timebomb orders and our suppliers warehouse cannot get them all out overnight like our other standard products.
    http://www.timebomb.co.nz/acquire/default.asp?

  • Terrible
    inconvenience

    I have been charged for a product they never had in stock.
    Yet when i made the order it said '6 in stock'.
    I am now out of pocket and waiting for a refund so i can purchase elsewhere.
    2 years ago
  • Like most of the stores on Pricespy our stock figures are reflective of our many suppliers. While we do our best to ensure these are as accurate as possible there are times when we miss out on the last stock with a supplier (in this case the 6 units they were showing could have been on hold but still showing in our price feed from our supplier) We always get back to our customers as soon as we can to alert them of an issue with their order.

  • Perfect
    Next day delivery, fast replies to my emails, and helpful customer service when I had an issue with the courier company. Can't fault them really.
    2 years ago
  • Terrible
    Has misleadingly low prices and then after you place an order tell you very rudely that they never had stock and the whole thing was a mistake.
    2 years ago
  • Like most of the stores on Pricespy our stock figures are reflective of our many suppliers. While we do our best to ensure these are as accurate as possible there are times when we miss out on the last stock with a supplier. Your experience of a rude response is not typical and we would welcome any feedback to assist in correcting the behaviour of the person you spoke to. We also state on our website and encourage our customers to always give us a call to confirm clearance items are still available before ordering.

  • Terrible
    Ordered a fan over two weeks ago, the only communucation was that the sales team were reviewing my order, last wek I emailed and asked for a status report, so far no reply. They have taken the money of course!
    2 years ago
  • It sounds like the fan you ordered went onto back order. Usually our customers are notified of this by our sales team so this lack of communication is unusual. I would encourage you to check your spam folder to ensure our emails are reaching you and to give us a call on our 0800 number for a fast response from a real human being.

  • Excellent
    Very well priced and fast delivery (next day). Their website could be made better and easier to navigate also more pictures along side products is a must. Over all, I'm very happy.
    2 years ago
  • Perfect
    I was searching for a Coolermaster HAF932 everywhere, finally I got some good news from these guys. The item was instock at their Chch shop and they shipped it to me in Akl at a very good cost (yes, they have an Akl shop too!) super fast shipping, helpful and friendly staff - Candice helped me throughout the order process (as the item was a rarity)

    Highly Recommended!
    3 years ago
  • Perfect
    Bought a DVD drive and some server memory. Items arrived on time and were as described. Helpful staff
    3 years ago
  • Decent
    Ordered Logitech Wireless Keyboard, delivered prompted but missing USB receiver. Delayed for a 4 days to post the receiver.

    Effective reponse from Business Relation Manager, Acquire is good/excellent.

    To summarise good trade but keep an eye when you order the goods as some of them may or may not be included in your package (especially prosuct like wireless keyboards, mouse etc).
    3 years ago
  • Very good
    HDMI cable was very reasonably priced (half that of the cheapest I found in store).
    Website wasn't particularly easy to navigate, but yet to find one that is set out well.
    It arrived three days after payment, which is awesome.
    No protective packaging however, I expected at least some bubblewrap over the heads.
    3 years ago
  • Acceptable
    Pricing mistake said I couldn't buy a product, which was fine, but rather than just say it was a pricing mistake store felt the need to lie and say it was out of stock when over a hundred items with the same product/product ID was available for a greater price.

    Acceptable as I received a refund but not sure why not just say it was a mistake and they couldn't sell them at that price? The CGA makes concessions for genuine mistakes unless a company is known for regularly doing a bait and switch and there is evidence of intent.
    3 years ago
  • PriceSpy take our RAW info and merge it into their products so our descriptions are lost in translation. We have had a few instances of this and try to catch them before they affects customers. We are working with PriceSpy to try and prevent this from happening. The best place to get accurate, update to date info is always the Acquire web site. Acquire is run by a small dedicated team who go out of their way to treat customers and they would like to be treated themselves and we definitely don't use any dodgy marketing practises.

  • Excellent
    Got the product as advertised.Communication was bit slow.

    Would definitely use the store again

    Good seller
    3 years ago
  • Very good
    Brilliant communication with enquiries, really fast to get back in touch and answer questions. Product I ordered was out of stock, but they helped me find something that better suited my needs... which brings me to the only problem, as mentioned here previously the website is terrible to navigate/search - the only smudge on an otherwise perfect vendor.
    3 years ago
  • Excellent
    I purchased 2 x Seagate 1TB external HDD, after locating the best price on PriceSpy. The website was a little bit of pain to use and find the advertised product, but once I'd found it everything was easy.
    Product arrived well packaged in good time.
    Would definitely recommend and use again.
    3 years ago
  • Very good
    Excellent service. Would recommend using their 0800 number for quicker assistance. I rang about a product that showed as out of stock. They checked with supplier and contacted me advising that it was available later that day. Ordered over the phone that day and received it the next morning (from Christchurch to rural Otago).

    I was given a discount as my employer uses Acquire as a supplier. Their website also mentions discounts available for tertiary students, I'll look into this in future (as I'm also a student).

    I would mark them higher but their website is user unfriendly. This isn't unusual for enterprise suppliers.

    Will buy from again.
    3 years ago
  • Perfect
    Great service. Product became faulty after 6 weeks. Contacted manufacturer to get it replaced under warranty. All subsequent emails to store were replied to within 12-24 hours, and replacement arrived before I sent back the faulty product! All in all, a very impressive store!
    3 years ago
  • Perfect
    Came in time, phone and e-mail service brilliant. Cheers.
    4 years ago
  • Perfect
    highly highly professional,stop saving cents and pay the little extra to receive good service.
    4 years ago
  • Terrible
    Had no troubles with getting the product. However it arrived damaged. When I sent it back I was told "Oh you must have broken it, sorry no refunds!" So they kept my motherboard and probably fixed it and sold as "refurbished". I am left out of pocket and ANGRY `:(
    4 years ago
  • The motherboard in question was diagnosed by our supplier as having damaged pins on the CPU socket as a result of incorrect installation. We were notified a credit could not be issued and the board would be returned directly to this customer. We certainly did not resell the board.

  • Perfect
    Great selection of products, available stock is clearly shown and they ship promptly. A professional company that offers excellent value.
    4 years ago
  • Perfect
    awesome store, I paid for an item and recieved it the next day. Great Customer service and great prices, A+++++
    4 years ago
  • Perfect
    great service via phone.
    4 years ago
  • Terrible
    Just because their website says an item is in stock doesn't mean it is.
    They should notify you of any delay immediately - I waited 4 days then emailed them and was given an ETA but this has since passed. I just hope I still get my product.
    4 years ago
  • Like most of the stores on Pricespy our stock figures are reflective of our many suppliers. While we do our best to ensure these are as accurate as possible there are times when we miss out on the last stock with a supplier. The 'E' in ETA stands for Estimated and so these can change. We have since implemented new processes to ensure changes to ETAs are communicated more effectively

  • Perfect
    Great Store!!
    4 years ago