PC Online Shop

Not sure why so many bad reviews.

I have been dealing with these guys for about 3 years now. I have purchased various products from them, built 5 computers with a significant portion coming from PCOLS.

They have generally always been good at getting me the stuff really fast. I do always only order stuff that is listed as "in stock"; maybe this is why.

I also had a faulty graphics card once, the guy on the phone asked one question only "is your power supply big enough"...it was. I sent the card back got a new one and all was good, it took an extra week but it wasn't their fault the card had issues, I felt they were very prompt with their response.

I bought a power supply, cpu cooler and ram off PC Online and it was a very quick and easy process. Shipping was cheap and fast! Everything I ordered was in stock. I rang up before ordering to confirm that the psu was in stock as it was only 2 left.

In my opinion the rating for this store is far too low. They normally have the cheapest prices and are easy to contact over the phone. Shipping rates are high if you order over 5kg so watch out for that. My experience with PC Online has been great and I will shop there again..

Placed the order online on the 28th July, goods arrived on the 31st. (This was a good delivery time frame due to placing the order late in the weekend, this is why I gave them 2 points)

After receiving the order I experienced an issue with one of the items I purchased and after extensive testing and troubleshooting I decided to RMA the item on the 8th August.

I completed the online RMA form, the information advised it could take around 2 days to process, 3 days later I had not heard back from them so followed up with another email. this time I got a short reply advising me of my RMA number and the address to send it to, along with a notification that I would be charged $30.00 + shipping if the item was not faulty. The item has been with them since the 14th of August and I have not heard anything back from them since.

Seeing as the item never worked properly in the first place I feel this company could have handled things a little better, and perhaps obliged my request to pay the difference on a more expensive item so I could just get on with life and move on. But now I will sit and wait and will update this post in due time.

Needless to say I won't be using them again, nor can I recommend anyone use their services.

I am afraid I have to change my opinion on this shop. I had a reasonable-priced product and it worked for a while.
But when it broke, the trouble began: A $30 "service fee" for a product that is still under warranty plus around $20 "freight". This is around 50% of the value of the product (HDD). Also, very long response times (several weeks).
Can NOT recommend trading with them on anything that could fail.

-- 26/03/2012 --
What a shame. From hero to zero. One of the drives started throwing up SMART errors, is still under warranty, so I sent it in for an RMA on 23/01. Nine weeks later Western Digital's site is showing that the drive hasn't been received by them and I'm getting nothing but stone-walling from the retailer. Disputes Tribunal, here I come. If you're buying anything that might break and need warranty replacement, forget these guys.

-- 17/05/2010 --
Four hard drives, of two different types, ordered at 10 this morning. Delivered shortly before 4 this afternoon. Exactly what I ordered, and faster than I've ever experienced from anyone. Wow is all I have to say.

I have used these guys before and they were good, I got my products the next day.

How ever if its not in stock do not expect them to tell you about it and the back order takes ages so just get a refund.
Their site needs some improvements.

They were friendly and polite on the phone

EDIT: It has being over a full week snce I asked for my refund and I have not got it yet, I am going to remove 2 stars for each week I do not get my refund (They started out on 6 stars after my first reveiw)

No idea what their problem is. The lady receptionist who picked up my calls speaks very minimal English.
She first explained to me that I would be able to go pick the item up, then said that they didn't have any in stock and would have to order them in.
She said that I would need to place an order, for them to order from the suppliers.
I've put the order through, even paid for it on the spot.
She then called me saying that they have one left in the stock, but that it had been opened and been used before. She asked me if I'd like that one without any price drops for the used device. I obviously declined.
Got an email the day afterwards asking the same thing, so I called them again. The lady was the one who picked up again, and now told me that the opened/used item was the last one they'll EVER have and they won't be able to order any new in.

All in all, she did offer me a full refund, but wasted all my time getting this item. I'd wanted this before the weekend, so this totally screwed my plans up. Thanks for nothing.

Bad customer service.

Emailed them multiple times asking a very simple ' yes ' , ' no ' question, never heard anything back. Have purchased $1000+ worth of product from them in the past, and have had communication problems with them before.

Ended up emailing another competing store who had the product advertised a little more expensively. They got back to me within the hour, then continued to answer all my questions, and in return got the sale. I guess you pay for what you get and the extra $40 was 100% worth the dealing with knowledgeable, friendly and professional company.

Guys - its simple. GET BACK TO YOUR CUSTOMERS!

Update: 26/8/11.
I had to return a faulty one month old microsd card. They didn't respond to my RA request from their website, or the 5 follow up emails over two weeks. The RA request and some of the emails were added to the order history so they recieved them. I had to ring over ten times over 6 hours to get past the engaged tone. I then had to chase up the replacement card. The card they sent is not the brand I ordered. Correct brand packaging, different brand inside. waiting on an explaination on that.

2010 Good Prices, but very poor customer service. Don't respond to website product queries or emails unless you follow up with phone call. Don't read comments with order.
I ordered an I7 PC system online after discussing on the phone. Added comment that that system was supposed to include free assembly as discussed. It turned up as boxes of bits.
I've been using Alpha city now, prices just as good, better service.

I've had nothing but problems with PC Online Shop in the past (long waiting times for shipping)
But recently they have sent the wrong item and after emailing and ringing there was no favorable response at all (and none at all from the multiple emails.)
In hindsight it seems that it is definitely worth paying the extra dollars to get better support.

Buyer beware!

I bought a Logitech G500 mouse and a Logitech keyboard off them. I thought I had a good deal, but it ended up costing a bit more due to shipping and tax. Be aware of how much an item actually costs after all the extra fees.

Communication was minimal, but the transaction went through.

I received the package 3 days after my money went through.

Let me be clear, make sure they have whatever you want in stock BEFORE you order it.
Otherwise the wait could be a very very long time.

And as others have said, they don't seem to respond to emails at all. I had to ring their land-line number (toll call) to find out what was going on.

If they have it in stock, they're acceptable, provided everything goes smoothly.
If anything doesn't go smoothly, prepare to wait a long time.

Received a cheap Western Digital 160gb IDE drive 3 years ago now as just discovered the reviews recently.
Harddrive was sent without original packaging and was simply placed inside a courier bag with NO packing.
Obviously I was not going to use this hardrive.

Luckily I emailed them describing what I had received and I then proceeded to lecture them on how harddrives should be posted.
Received replacement harddrive within the week, packed correctly boxed and large bubble wrapped.

To think I had to tell them how to do their job lol

Good order system, fast shipping after payment.

BUT, I overpaid shipping, and asked for a refund (only $7.02, but still..), and get no response to my emails.

Clearly price comes at the expense of ethics.

After a search for the Pixma iP4700, PC Online showed a good price and that there were two in stock. I went to its website, ordered and paid for the printer. Nowhere through the process was I advised the online store was out of stock. It was. I was offered a model above the one I was interested in, but I declined. Initially I was going to give PC Online a less than good rating; however, I think it only fair to give it a 'Very Good' rating because, aside from the annoyance of not showing they were out of stock and the resulting time spent depositing the money into its account, PC Online did IMMEDIATELY refund my money and the company's communication via email was excellent. Also, PC Online very promptly removed the green, in stock icon from pricespy and removed the said printer from its online page.

DO NOT TRADE WITH THEM! CHEAP BUT DODGY SERVICE! Got a faulty 14 months harddrive and I've asked them for a replacement, they replied "it is out of 12 months warranty, therefore we will charge you $30 service fee and freight" -what a BS, Western Digital have 3 year manufacture warranty plus under the consumer guarantees act products should last "a reasonable time". I'm happy to pay for my freight to them but not back, most company I dealt with they would either cover all or share the cost of freight! Now they are NOT REPLYING MY EMAILS! BUYER BEWARE!

Buyer beware - this vendor may ship a product different to what you order.
They shipped me a similar product to the one listed, with parts missing, basically a lower spec product.
When I contacted them they refused to swap or return saying that they have a disclaimer indicating that pictures may not match actual product. A different picture I can accept, but not different specifications.
They refused to supply the item as listed on their site. For the sake of a few bucks they have lost all my future business.

29/11/2010

Awesome experience with PC Online Shop. Have used them once in 2007 and again yesterday. Ordered a computer chassis 28/11 after hours and banked the funds immediately to their ASB account. Item was received by Fastway Couriers about 2pm today, 29/11. I thought $8.00 shipping Auckland Local was a good price for a computer case. No fuss, no worries :)

These guys sent an inferior outdated product, which was not the item I ordered.

They've since been ignoring my emails.

Previously I'd had good dealings with them, it's the lack of communication that is so irritating.

They just have no interest in correcting their mistake.

I wont be dealing with them again.

Service, at least via email has been fine for me.
Shipping is average, not outstanding, but by no means bad.
Occasionally I have had a part replaced with an alternative, presumably due to stock issues, however each time it has been an equal or superior part.
Regardless of the quality of replacement, any kind of "bait and switch" is indicative of poor business practices, and because of this I cannot give them a 10/10.

Terrible customer service, save yourself the trouble. the couple of dollars you save shopping here will cause you hundreds of dollars in stress.

after paying for my goods I received no contact and no products, had to threaten with court action before I got a response and took over two weeks to receive my goods.
Will never buy from here again.

Quick shipping,get the item one day after payment.

But they sent me a wrong product, then I've read through the reviews of them...

The item is instock when I order but not now...I guess my nightmare is going to start...

I send a email to asking about exchange or refund, just wait and see what's going on...

26/08/2010

No reply abt email I sent yesterday, so I call them @ 11am. Friendly and eazy communicate, siad will check with "warehouse people" abt the stock and order...

Called me back @ 3pm, siad no more stock of what I order, can exchange to something similar. I have asked lots of questions abt technical things via phone, all answered and advise alot abt my update.

28/08/2010
Send me the replacement and received day after call. Nice and easy~~~~