In business since 2005
Delivered 100,000+ products
Computers online store

http://pconlineshop.co.nz

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Available in list: HTPC

The store is located in New Zealand and prices are shown in New Zealand Dollars (NZD). Communication with the store can be in english.

Detailed information PriceSpy members have rated PC Online Shop (6.08)
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  • Perfect
    Ordered a laptop; called to confirm it was in stock and the paid for it; arrived on courier next day.

    Perfect service!
    20 days ago
  • Terrible
    After sales is appalling. I bought a UPS that failed with the manufacturers 24 month warranty period, but PConline shop insist that their 12 month RTB warrnty allows them to charge me an exorbitant handling fee and I have to pay for the postage, which on a heavy UPS is a significant proportion of the value of the product.

    I have repeatedly quoted my rights under the CGA and they consistently ignore them.

    Will never use them again.
    3 months ago
  • Very good
    very easy to navigate their website.

    Email conformation of my order at 11:15am ish the next day (order was placed at about 6 the previous night)

    Quick to respond to queries.

    Recieved package the day after i got the order conformation email so delivery took overnight.
    5 months ago
  • Barely acceptable
    I have used these guys before and they were good, I got my products the next day.

    How ever if its not in stock do not expect them to tell you about it and the back order takes ages so just get a refund.
    Their site needs some improvements.

    They were friendly and polite on the phone.
    2 years ago ( Updated: 7 months ago )
  • Decent
    I was a bit skeptical about them, a I had seen some bad reviews about them, but decide to go with them anyway. The case I ordered was apparently out of stock, so they sent me the non windowed version which was cheaper, without notifying me or giving me an option to decline it. All the other items were fine. Their customer support is average to say the best, I found they had the slowest replies from any website I dealt with.
    7 months ago
  • Good
    Instantaneous Delivery service; Ordered parts Monday, arrived Tuesday.

    Items were packaged really well too - I thought the DVD drive was missing, found it packed inside the chassis box I ordered!

    However I think the website and communication could be improved, all in all, would purchase from them again.
    9 months ago
  • Perfect
    A+++ Trader. Friendly service and fast delivery. Great communication. Would definitely trade again. Many thanks!
    9 months ago
  • Poor
    I purchased a power supply from PC Online Shop, their website stated 5 in stock and only after my payment cleared did they decide to tell me that the product I wanted was out of stock. They then gave me two options: an up-sell or a refund. If your store mislead me to the products you have, don't try to make me pay more for another PSU that doesn't fit my requirements. It's cheap and makes you appear like a scam. To the store's credit, the refund was processed on the same day. I will not purchase from PC Online Shop again because I cannot trust them.
    9 months ago
  • Perfect
    Amazing delivery service. I ordered keyboard and a mouse on Thursday, my bank payment cleared on Friday and items arrived on Monday. I have been dealing with them several times already. I am always satisfied!
    10 months ago
  • Terrible
    Appalling service, misleading information and a complete waste of time - will never buy from them again.

    IN SHORT... PCOnline sent me the wrong drive, put the price up substantially, refused to replace with the correct model drive even though they still continue to sell the correct model drive.
    More details as follows... I purchased a Seagate hard drive but was delivered the wrong one - no big deal I thought, everyone makes mistakes. As it turns out, I believe they deliberately sent me the wrong one as in the days after purchase they put up the price of the drive by nearly 50%. In short, it seems they didn't want to complete the sale as they thought they could sell the drive for more - why else would send the wrong drive, put the price up, refuse to replace with the correct model drive and yet still continue to sell that correct model drive?!. I was also fed misinformation as to the stock and specification of the hard drive.

    ~ When I contacted PCOnline to arrange the return and replacement, they said the drives were no longer in stock even though they were still selling them and still showed them as in stock - I asked them why they were still stated as being in stock and for sale, but they refused to reply.
    ~ PCOnline then said that the model I originally ordered was not 9.5mm high as I required - this was false, so I sent them the manufactures specs showing it was indeed 9.5mm - again no explanation as to why they said it was not 9.5mm.
    ~ PCOnline then said it was a discontinued model - yet PCOnline then, and even now still continue to show stock and sell this model (at an even higher price).
    ~ PCOnline then offered to swap the drive for a cheaper product by a different manufacture which I said I was not happy with so I asked for a refund.
    ~ I asked about them paying for return postage and PCOnline said they would come and pick it up, so I arranged with them collection, but they failed to show up as they stated so had to arrange collection yet again.
    ~ The next week I noticed I had not received the refund so contacted PCOnline to which they responded they didn't have my account details - if they couldn't find them, they should have asked me rather than just saying nothing and not completing the refund. ~ It took until the following week and numerous emails before they actually completed the refund.

    FYI - I just checked back on my emails and saw that the only other time I ordered something from PCOnline (a few years back) I also had to get a refund as at that time they also sold me something they didn't (supposedly) have.

    Don't waste your time with PCOnline.
    11 months ago
  • Very good
    fast and reliable. Not to mention cheap!
    12 months ago
  • 2013-09-02 - One year ago. User reviews before this time are not included in the rating.

  • Very good
    Bought a power supply from them delivered pretty much the same day. Had to send a few emails to speed up the process though.
    After few months power supply burned out, send it of back to them , again I had to keep asking for updates. However they replaced the item quite quickly and without any problems.
    Overall excellent service, but they need to improve their communications slightly.
    Easy to pay and fast updates and product send of.
    1 year ago
  • Very good
    Have used them many times and never had a problem. Items are delivered quickly and frequent order status updates keep you informed about your order.
    Only complaint is you need to get to the step before confirming your order to find out the shipping costs and total amount. I want to know the cost straight away, don't beat around the bush.
    1 year ago
  • Good
    Im satisfied with the service they gave me last year with a few hard drives and cpu coolers, but i haven't used their service when it comes to faults
    3 years ago ( Updated: 1 year ago )
  • Excellent
    Not sure why so many bad reviews.

    I have been dealing with these guys for about 3 years now. I have purchased various products from them, built 5 computers with a significant portion coming from PCOLS.

    They have generally always been good at getting me the stuff really fast. I do always only order stuff that is listed as "in stock"; maybe this is why.

    I also had a faulty graphics card once, the guy on the phone asked one question only "is your power supply big enough"...it was. I sent the card back got a new one and all was good, it took an extra week but it wasn't their fault the card had issues, I felt they were very prompt with their response.
    1 year ago
  • Barely acceptable
    Price competitive:yes. Good communication and friendly stuff:Not so much
    1 year ago
  • Excellent
    Always one of the cheapest, freight charge is good value if you are ordering multiple items, delivery is usually the next day. Always well packaged, especially the hard drives. A bit slow with RMAs, but thats to be expected from a parallel importer.
    1 year ago
  • Terrible
    I purchased over 1000 dollars from this company some time ago. After 2 months not hearing from then i decided to try get my money back. Which i did and went to another store.
    Needless to say if you have a choice do not buy from them.
    1 year ago
  • Very good
    I bought a power supply, cpu cooler and ram off PC Online and it was a very quick and easy process. Shipping was cheap and fast! Everything I ordered was in stock. I rang up before ordering to confirm that the psu was in stock as it was only 2 left.

    In my opinion the rating for this store is far too low. They normally have the cheapest prices and are easy to contact over the phone. Shipping rates are high if you order over 5kg so watch out for that. My experience with PC Online has been great and I will shop there again..
    1 year ago
  • Very Poor
    they are listed with good prices here but hidden costs come on top of that, like a 3% fee for credit card payments. Parcel costs look too high.
    1 year ago
  • Very Poor
    Placed the order online on the 28th July, goods arrived on the 31st. (This was a good delivery time frame due to placing the order late in the weekend, this is why I gave them 2 points)

    After receiving the order I experienced an issue with one of the items I purchased and after extensive testing and troubleshooting I decided to RMA the item on the 8th August.

    I completed the online RMA form, the information advised it could take around 2 days to process, 3 days later I had not heard back from them so followed up with another email. this time I got a short reply advising me of my RMA number and the address to send it to, along with a notification that I would be charged $30.00 + shipping if the item was not faulty. The item has been with them since the 14th of August and I have not heard anything back from them since.

    Seeing as the item never worked properly in the first place I feel this company could have handled things a little better, and perhaps obliged my request to pay the difference on a more expensive item so I could just get on with life and move on. But now I will sit and wait and will update this post in due time.

    Needless to say I won't be using them again, nor can I recommend anyone use their services.
    2 years ago
  • Terrible
    Be aware of the exorbitant delivery price ($10.88 + GST NI)
    2 years ago
  • Terrible
    I am afraid I have to change my opinion on this shop. I had a reasonable-priced product and it worked for a while.
    But when it broke, the trouble began: A $30 "service fee" for a product that is still under warranty plus around $20 "freight". This is around 50% of the value of the product (HDD). Also, very long response times (several weeks).
    Can NOT recommend trading with them on anything that could fail.
    2 years ago
  • Good
    Pros: Reliable. Good prices. Communicative staff.

    Cons: The freight charges are a pain. The website needs to quote this accurately at the time of checkout.
    2 years ago
  • Terrible
    Bought a 24" monitor from them. Hard to conduct the business. Monitor didn't work well (backlight goes off if set above 60%). Absolute denial of any responsibility. Do not expect any support from this vendor.
    2 years ago
  • Excellent
    Bought a microprocessor from them, pretty fast, good price and excellent packaging... totally recommended.
    2 years ago
  • Terrible
    -- 26/03/2012 --
    What a shame. From hero to zero. One of the drives started throwing up SMART errors, is still under warranty, so I sent it in for an RMA on 23/01. Nine weeks later Western Digital's site is showing that the drive hasn't been received by them and I'm getting nothing but stone-walling from the retailer. Disputes Tribunal, here I come. If you're buying anything that might break and need warranty replacement, forget these guys.

    -- 17/05/2010 --
    Four hard drives, of two different types, ordered at 10 this morning. Delivered shortly before 4 this afternoon. Exactly what I ordered, and faster than I've ever experienced from anyone. Wow is all I have to say.
    4 years ago ( Updated: 2 years ago )
  • Terrible
    These guys don't speak proper English... It took them a loonnnggg time just to get me a refund; had to call everyday to remind them and even emailed them every single day also. And oh, did I mention it takes them a LONG time to process stuffs also...

    Save yourself the hassle and find some other store. Lousy.
    2 years ago
  • Barely acceptable
    Used to use these guys all the time, now their site has no stock levels and they take far too long to confirm payments and ship goods. may as well pay $1 more and get the same thing and proper service. Had a real hard time dealing with them through an RMA process too. not fun. Ticked the stars for barely acceptable.
    2 years ago
  • Terrible
    No idea what their problem is. The lady receptionist who picked up my calls speaks very minimal English.
    She first explained to me that I would be able to go pick the item up, then said that they didn't have any in stock and would have to order them in.
    She said that I would need to place an order, for them to order from the suppliers.
    I've put the order through, even paid for it on the spot.
    She then called me saying that they have one left in the stock, but that it had been opened and been used before. She asked me if I'd like that one without any price drops for the used device. I obviously declined.
    Got an email the day afterwards asking the same thing, so I called them again. The lady was the one who picked up again, and now told me that the opened/used item was the last one they'll EVER have and they won't be able to order any new in.

    All in all, she did offer me a full refund, but wasted all my time getting this item. I'd wanted this before the weekend, so this totally screwed my plans up. Thanks for nothing.
    2 years ago
  • Terrible
    Bad customer service.

    Emailed them multiple times asking a very simple ' yes ' , ' no ' question, never heard anything back. Have purchased $1000+ worth of product from them in the past, and have had communication problems with them before.

    Ended up emailing another competing store who had the product advertised a little more expensively. They got back to me within the hour, then continued to answer all my questions, and in return got the sale. I guess you pay for what you get and the extra $40 was 100% worth the dealing with knowledgeable, friendly and professional company.

    Guys - its simple. GET BACK TO YOUR CUSTOMERS!
    2 years ago
  • Barely acceptable
    The same as below from other customer - make sure they have whatever you want in stock BEFORE you order it.
    PC Online did IMMEDIATELY refund my money but I waste time to search another shop and buy the item.
    2 years ago
  • Very Poor
    Update: 26/8/11.
    I had to return a faulty one month old microsd card. They didn't respond to my RA request from their website, or the 5 follow up emails over two weeks. The RA request and some of the emails were added to the order history so they recieved them. I had to ring over ten times over 6 hours to get past the engaged tone. I then had to chase up the replacement card. The card they sent is not the brand I ordered. Correct brand packaging, different brand inside. waiting on an explaination on that.

    2010 Good Prices, but very poor customer service. Don't respond to website product queries or emails unless you follow up with phone call. Don't read comments with order.
    I ordered an I7 PC system online after discussing on the phone. Added comment that that system was supposed to include free assembly as discussed. It turned up as boxes of bits.
    I've been using Alpha city now, prices just as good, better service.
    3 years ago
  • Excellent
    I have dealt with PC Online Shop a few times and have a great experience every time, although they don't have the greatest website, it works and you get an instant confirmation email. Deliveries were quick and products arrived in good condition. Another plus is that they have very cheap prices.
    3 years ago
  • Terrible
    I've had nothing but problems with PC Online Shop in the past (long waiting times for shipping)
    But recently they have sent the wrong item and after emailing and ringing there was no favorable response at all (and none at all from the multiple emails.)
    In hindsight it seems that it is definitely worth paying the extra dollars to get better support.

    Buyer beware!
    3 years ago
  • Excellent
    I've made several purchases from PC Online Shop, totaling over $5g, and they have always been good. I had to return a faulty hard drive once, and it took the quoted 14 days before turning up at my doorstep again, but have never had any other trouble than that. Shipping is expensive though, and this is the only reason why I would consider another store.
    3 years ago
  • Very good
    I bought a Logitech G500 mouse and a Logitech keyboard off them. I thought I had a good deal, but it ended up costing a bit more due to shipping and tax. Be aware of how much an item actually costs after all the extra fees.

    Communication was minimal, but the transaction went through.

    I received the package 3 days after my money went through.
    3 years ago
  • Poor
    Let me be clear, make sure they have whatever you want in stock BEFORE you order it.
    Otherwise the wait could be a very very long time.

    And as others have said, they don't seem to respond to emails at all. I had to ring their land-line number (toll call) to find out what was going on.

    If they have it in stock, they're acceptable, provided everything goes smoothly.
    If anything doesn't go smoothly, prepare to wait a long time.
    3 years ago
  • Poor
    Received a cheap Western Digital 160gb IDE drive 3 years ago now as just discovered the reviews recently.
    Harddrive was sent without original packaging and was simply placed inside a courier bag with NO packing.
    Obviously I was not going to use this hardrive.

    Luckily I emailed them describing what I had received and I then proceeded to lecture them on how harddrives should be posted.
    Received replacement harddrive within the week, packed correctly boxed and large bubble wrapped.

    To think I had to tell them how to do their job lol
    3 years ago
  • Terrible
    traded with more than 3 times. Last one was more than a year ago. I made an order with skype phone and never received it. With the last second order, this store still owed me $100. Sent a few emails before for refund or asking for something else instead, but never got reply. Be careful when trading with it.
    3 years ago
  • Good
    Have used a few times and mostly good. Recent purchase saw a quick turn around but one item is on back order even though today their site still indicates in stock. Delivery is higher cost than most - so always consider when comparing prices.
    3 years ago
  • Very Poor
    Good order system, fast shipping after payment.

    BUT, I overpaid shipping, and asked for a refund (only $7.02, but still..), and get no response to my emails.

    Clearly price comes at the expense of ethics.
    3 years ago
  • Very good
    I've bought from PC Online a few times and overall they are pretty good. Their shipping prices can be a bit high and delivery times a little slow. Apart from that, all good.
    3 years ago
  • Perfect
    Ordered a case and PSU on thursday with credit card, was on the doorstep tuesday, nothing much else to say about that. good service imo.
    3 years ago
  • Very good
    After a search for the Pixma iP4700, PC Online showed a good price and that there were two in stock. I went to its website, ordered and paid for the printer. Nowhere through the process was I advised the online store was out of stock. It was. I was offered a model above the one I was interested in, but I declined. Initially I was going to give PC Online a less than good rating; however, I think it only fair to give it a 'Very Good' rating because, aside from the annoyance of not showing they were out of stock and the resulting time spent depositing the money into its account, PC Online did IMMEDIATELY refund my money and the company's communication via email was excellent. Also, PC Online very promptly removed the green, in stock icon from pricespy and removed the said printer from its online page.
    3 years ago
  • Decent
    Paid by bank deposit. Item took nearly 2 weeks to arrive. I know that it was close to the christmas period but i placed an order with playtech ojn the same day and that got to me the following day
    3 years ago
  • Terrible
    DO NOT TRADE WITH THEM! CHEAP BUT DODGY SERVICE! Got a faulty 14 months harddrive and I've asked them for a replacement, they replied "it is out of 12 months warranty, therefore we will charge you $30 service fee and freight" -what a BS, Western Digital have 3 year manufacture warranty plus under the consumer guarantees act products should last "a reasonable time". I'm happy to pay for my freight to them but not back, most company I dealt with they would either cover all or share the cost of freight! Now they are NOT REPLYING MY EMAILS! BUYER BEWARE!
    3 years ago
  • Terrible
    Buyer beware - this vendor may ship a product different to what you order.
    They shipped me a similar product to the one listed, with parts missing, basically a lower spec product.
    When I contacted them they refused to swap or return saying that they have a disclaimer indicating that pictures may not match actual product. A different picture I can accept, but not different specifications.
    They refused to supply the item as listed on their site. For the sake of a few bucks they have lost all my future business.
    3 years ago
  • Excellent
    29/11/2010

    Awesome experience with PC Online Shop. Have used them once in 2007 and again yesterday. Ordered a computer chassis 28/11 after hours and banked the funds immediately to their ASB account. Item was received by Fastway Couriers about 2pm today, 29/11. I thought $8.00 shipping Auckland Local was a good price for a computer case. No fuss, no worries :)
    3 years ago
  • Decent
    Its cheaper for a reason, you might have some trouble. But at the end of they day you do get your product :D.
    3 years ago