Piss poor RMA service on a returned faulty OCZ Vertex 2 under warranty. I was issued with RMA # 66771 and within a day of being supplied with that number RMA # 66711 arrived on my doorstep (someone else's Z68 mainboard). So had to waste my time getting their admin problems sorted - returned it to them together with (separate parcels) my RMA (66771) - At no stage have they made contact with me at all as to what is happening - have telephoned and was told it had been returned to the supplier - I ...   Read more

Piss poor RMA service on a returned faulty OCZ Vertex 2 under warranty. I was issued with RMA # 66771 and within a day of being supplied with that number RMA # 66711 arrived on my doorstep (someone else's Z68 mainboard). So had to waste my time getting their admin problems sorted - returned it to them together with (separate parcels) my RMA (66771) - At no stage have they made contact with me at all as to what is happening - have telephoned and was told it had been returned to the supplier - I thought they were the supplier? Guess they must be resellers then (they should state this on their website)? Anyway between 16 February and now (14 March) not a word has been heard from them. Good prices but obviously beware of their warranty service as it just sucks - Warranty "Service" - what warranty "service"?
 
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OK - don't publish to Twitter or Facebook using the right links - doesn't publish them and then removes your comments without publishing them here on Pricespy either :-)
Great bunch of people with excellent communications. Not always the cheapest but I don't mind paying a little extra for high quality professional service. Items dispatched quickly and arrive on time, as promised. Cheers

This would have been a zero star if that was possible.
Dear old NBC tried the bait and switch on me on a mainboard - confirmed on the site that item was in stock then when paid received email to say they neede to discuss my order with me. Cost me a call for them to tell me that the item was in stock at the "special" price when the order was placed but that they had sold out by the time my payment was received - horsesh..!! They never had it! Requested an immediate refund (as I had paid immediat...   Read more

This would have been a zero star if that was possible.
Dear old NBC tried the bait and switch on me on a mainboard - confirmed on the site that item was in stock then when paid received email to say they neede to discuss my order with me. Cost me a call for them to tell me that the item was in stock at the "special" price when the order was placed but that they had sold out by the time my payment was received - horsesh..!! They never had it! Requested an immediate refund (as I had paid immediately) and had to phone them again to query when the refund would be put through. All in all a thoroughly unprofessional outfit. I have requested that they remove my info from their database as I will NEVER be buying from them again - too many of these fast and loose operators - we need to drive them out of New Zealand or get the laws changed to force such unscrupulous sellers to honour their obligations. The biggest thembs down that I can generate!!
Hope their business folds soon.
 
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