[Jexla]

I am with Telecom, works great! ALSO they're doubling ALL of their data plans! So if you had 20GB you now have 40GB and so on, up to 100GB being now 200GB

[JoshHunter]

Yeah they're great.

My 60GB plan is now 40GB. And costs $10 more. Awesome :/

[Jexla]

Josh, wtf are you smoking?

[HybridTheory]

Yeh NOW they put up the usage after they introduced the laws, faggs. I HATE telescum so bad.

Anyway, back to the OP - What modem do you have? Does the ADSL light go out?

[jtchal]

The basic white one that telecom sent us.
I gave them a call on tuesday night, same blah blah again.

-we'll monitor your connection for the next 24hrs
-we'll give you a call tomorrow evening (wednesday)

Never got a call yesterday, didn't get a chance to try out BF3 last night but I did have 15 mins worth of COD which seemed alright.
So I believe the issue is gone temporarily (again)...

If I get the time to, I'll give them a call soon and ask what did they see during those 24 hrs or what they did even.

What are the requirements for cable if anyone knows?

[la102]

slingshot unlimited. put through 1tb this month, all good.

[psymon100]

la102, on 14 April 2012 - 09:47 AM, said:

slingshot unlimited. put through 1tb this month, all good.

I second the notion of Slingshot unlimited. $105/month now. Awesome service, have always been hooked up on the same day as moving in to a new flat.

[JoshHunter]

Jexla, on 12 April 2012 - 02:02 PM, said:

Josh, wtf are you smoking?

Is there a problem, officer?

[Loganbacca]

Just had our 60GB plan with Telecom upgraded to 120GB. Paying around $100/month. Speed is ok, around 8-9Mb/s on ADSL2+, although the line up our street is known to be bad. Before moving house we got around 18-19Mb/s on ADSL2+.

With regards the OP, at our old place we were having massive problems with disconnects and lost packets so we gave Telecom a call. They did the whole "we'll run a line check and call back" routine (called back saying it was fine) but we told them we knew it wasn't fine and wanted a tech sent out. The tech found there was some damaged equipment down the road and would have been affecting several other houses in the street as well, after the fix the connection stabilised.

In our new place with a bad line up the street we were having a few disconnect issues again, the techs couldn't sort it so we changed the modem (did have a TG585) and the disconnects went away. Those modem/routers Telecom supply just seem generally bad and don't handle flaky connections very well at all.

[LinuxUser]

Loganbacca, on 20 April 2012 - 04:29 PM, said:

Just had our 60GB plan with Telecom upgraded to 120GB. Paying around $100/month. Speed is ok, around 8-9Mb/s on ADSL2+, although the line up our street is known to be bad. Before moving house we got around 18-19Mb/s on ADSL2+.

With regards the OP, at our old place we were having massive problems with disconnects and lost packets so we gave Telecom a call. They did the whole "we'll run a line check and call back" routine (called back saying it was fine) but we told them we knew it wasn't fine and wanted a tech sent out. The tech found there was some damaged equipment down the road and would have been affecting several other houses in the street as well, after the fix the connection stabilised.

In our new place with a bad line up the street we were having a few disconnect issues again, the techs couldn't sort it so we changed the modem (did have a TG585) and the disconnects went away. Those modem/routers Telecom supply just seem generally bad and don't handle flaky connections very well at all.

Welcome to PriceSpy!

That is to be expected really, as why would they supply anything other than a cheap one? I would suggest that the OP needs to try a different modem if possible, and see if that helps.

[HybridTheory]

Not really, I actually used to work in their ADSL team, NOT the gay Helpdesk. I know that modem specific profiles were created on the DSLAM nodes. The modems Telescum supply are "okay", not the best out there, but certainly not the worst. One thing - having wiring/maintenance does wonders in terms of their obligations(for your benefit). Personally, I wouldnt buy a modem just to fix one of their fuckups.. get them to fix it.

Seriously, if you have issues with DSL/PPP dropping out, and if you have a modem supplied by telescum.. HOUND the FUCK out of them. Thats the ONLY way to get some serious notice in the department.. trust me. I personally(after leaving telescum) have hounded the fuck out of them several times, and gotten several managers to apologise to me re the service and incompetence of the Helpdesk. I threatened to move ISP(seriously).

Their analyser tool - which they call "Alcatel 5530" does an excellent job. I personally can tell ALOT from looking at those results - eg whether they have any multiples, interference from other lines, etc etc(I could go on and on)

Also - You can request ALL of your case notes to be emailed to you. I suggest you do, because you would be shocked to see what kind of case notes they put in there. Some dont even know what a modem looks like.

[ktmglen]

I would not recommend snap or slingshot, but the quilty of the connection is based on your location more than your isp, all new zealand isp charge too much and provide poor service, Before you sign up get the isp to tell you what type of service is available at your location, you'll pay the same fee for a adsl2 connection(fast) or a buba connection (little faster than dial up), This is all part of the service and the information available to your isp. If you won't too see how good there services are ring at peak time and choice technical advice option from there answering service, and start counting the minutes.